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IBM laid off "a couple hundred" HR workers and replaced them with AI agents. "It's becoming a huge thing," says Mike Peditto, a Chicago-area consultant with 15 years of experience advising companies on hiring practices. He tells Slate "I do think we're heading to where this will be pretty commonplace."
Although A.I. job interviews have been happening since at least 2023, the trend has received a surge of attention in recent weeks thanks to several viral TikTok videos in which users share videos of their A.I. bots glitching. Although some of the videos were fakes posted by a creator whose bio warns that his content is "all satire," some are authentic — like that of Kendiana Colin, a 20-year-old student at Ohio State University who had to interact with an A.I. bot after she applied for a summer job at a stretching studio outside Columbus. In a clip she posted online earlier this month, Colin can be seen conducting a video interview with a smiling white brunette named Alex, who can't seem to stop saying the phrase "vertical-bar Pilates" in an endless loop...
Representatives at Apriora, the startup company founded in 2023 whose software Colin was forced to engage with, did not respond to a request for comment. But founder Aaron Wang told Forbes last year that the software allowed companies to screen more talent for less money... (Apriora's website claims that the technology can help companies "hire 87 percent faster" and "interview 93 percent cheaper," but it's not clear where those stats come from or what they actually mean.)
Colin (first interviewed by 404 Media) calls the experience dehumanizing — wondering why they were told dress professionally, since "They had me going the extra mile just to talk to a robot." And after the interview, the robot — and the company — then ghosted them with no future contact. "It was very disrespectful and a waste of time."
Houston resident Leo Humphries also "donned a suit and tie in anticipation for an interview" in which the virtual recruiter immediately got stuck repeating the same phrase.
Although Humphries tried in vain to alert the bot that it was broken, the interview ended only when the A.I. program thanked him for "answering the questions" and offering "great information" — despite his not being able to provide a single response. In a subsequent video, Humphries said that within an hour he had received an email, addressed to someone else, that thanked him for sharing his "wonderful energy and personality" but let him know that the company would be moving forward with other candidates.