Didn't we finally realize that the whole "shoplifting epidemic" was all bullshit to cover up inept corprate management?
Yes. https://www.nytimes.com/2023/11/29/briefing/shoplifting-data.html
We're not The Onion! Not affiliated with them in any way! Not operated by them in any way! All the news here is real!
Posts must be:
Comments must abide by the server rules for Lemmy.world and generally abstain from trollish, bigoted, or otherwise disruptive behavior that makes this community less fun for everyone.
And that’s basically it!
Didn't we finally realize that the whole "shoplifting epidemic" was all bullshit to cover up inept corprate management?
Yes. https://www.nytimes.com/2023/11/29/briefing/shoplifting-data.html
They overbuilt because if a competitor opened a store, they'd open on right next to it...
That strategy was never going to be profitable, they were trying to run competitors out of business.
Most of those stores were going. To close for one reason or another, the growth wasn't sustainable but it made stock prices go up and then they had to invent a reason to close store that would keep stock prices high.
I have the same reaction whenever i find what i need... Locked away..
I leave
The one employee in the entire store is busy at checkout. I'm just gonna order it on Amazon.
Yeah, "I'll just Amazon it" is becoming a more common phrase. It's cheap. The delivery is surprisingly fast.
Downside is you're making one of our wealthiest oligarchs even more powerful.
And, of course, it could be stolen off your doorstep before you can even get to it.
Yup. My local Safeway has 2 security guards on duty at all times and one by one the aisles are starting to get locked up.
We started shopping elsewhere.
It's not just a convenience thing. Although it's really shitty to wait for a person to unlock it and then feel pressured while they stand there as I'm reading the labels and comparing items. It also just feels icky. Like I'm being punished for something. Probably for not being rich.
I walked into walmart to buy underwear and socks, they were all in lockup. I opened the amazon app on my phone, matched up the exact thing I wanted that was behind glass and it showed up at my house the next for for approximately the same price.
The fuck? I understand locking up stuff like booze, since that shit do be quite expensive, but fucking underwear?
underwear, deodorant, and toothpaste are commonly locked up where I'm from. it's the most stolen stuff as it's a basic need for the homeless
How much of this shit is managers embezzling goods from their own stores and labelling it stolen or being barcodejacked at the self checkout? They also didn't note the cabinets successfully reduced thefts
Exactly - you see the little lock thing on the display and you're like, aww shit I have to go find an employee, nevermind.
edit: Urban Anarchy idea - get some of those locks and randomly stick them on display cases!
My Walmart has a little button to summon an employee. The last time (as in, both the most recent time and the final time) I went there at night to try getting diaper rash cream for my baby I pressed the button, and waited.
And waited.
Pressed the button again.
And waited.
Sunk cost fallacy. I've already waited so long, what if as soon as I walk away to find an employee somebody shows up?
After 10 minutes I went to find an employee stocking the shelves and told them what I needed. Their answer was "yeah, we saw you buzzed but we don't know who has the key. If we find out we'll have them open it for you."
So I left .
I hate Walmart so much.
Almost like if a middle class existed, many ancillary problems wouldn’t exist.
Hey now. Don't you dare put our oligarch's wealth in even the slightest bit of jeopardy.
I ran out to Walmart to grab my kid some cough medicine. It was locked behind the cabinet and since it was later than 6pm they couldn't unlock it and told me to come back tomorrow.
I will never go back to Walmart for medicine...
I have gone to a local electronics store, Best Buy, several times in the last few years because I wanted something immediately only to be stopped at the last moment by a locked shelf and no one around to unlock it. What the fuck are you even supposed to do there? Scream and shout until someone arrives? Quietly stalk an employee until you find your moment to strike? I just fucking leave, I'll wait for shipping.
It was never about "theft." That hyped "theft" up as a cover to hide their own inept management.
If they had more than 2 people working at a time it wouldn't be a big deal
If they had more than 2 people working at a time
I don't live in America but judging from what I heard, what is up with American stores manning the shops at bare minimum? Like, I heard so many complaints of self-service checkouts having no one staff looking after them, which leads to customers going to manned tills instead, because they couldn't deal with technical issues especially for the seniors. Then when a senior is asked if they want to use automated checkouts instead, they reply with the snarky response "I don't work here." You can't blame people for being reluctant to use the self-service checkouts, if there are no help! Where I live, there is always a staff looking after the self-service checkouts because of the inevitable technical issues or customers not knowing how to use them.
My guess for this poor implementation of technology is because bosses think machines are meant to replace humans as workers, when realistically machines should help people with work. We don't live in yet in a world where there are robots with the artifical intelligence as good as the human intelligence. And we are still way far from having robots with good dexterity skills as humans to completely replace us.
what is up with American stores manning the shops at bare minimum?
It all comes back to money > humans in this fucked up country.
The business leaders don’t care about their customers. They will sell out the people they depend on if it makes the numbers 1% better. And then COVID taught them how they could make things even worse.
But then the rest of the people don’t have enough respect for the employees, other customers, or themselves to demand better.
I went to a Walgreens to buy nail clippers since I was nearby and had a bad hangnail.
Had to push a red button to wait for an employee to unlock the cabinet. After 10 minutes, I ran to find a random employee who was stocking and they got me what I needed.
That was the first and last time I ever went to Walgreens.
Yeah, I end up still using their pharmacy because the pharmacist is just a great guy and he takes care of people. But the rest of the store can fuck right off.
I've tried asking for help, but the person I find doesn't work in that department and the assigned person doesn't show up for like 30 minutes. It's faster to drive across town to the store that doesn't have my item behind glass.
Sounds like his job should be converted to an AI bot. This fucker makes how much money, and didn’t identify any of the problems that regular people in this thread easily identified? Turn his role into AI. Save the share holders his salary.
I can make thr same dumbass decisions for half the price.
Well yeah… if you’ve got everything locked up you need to find one of the few staff left who is under far too much pressure to deal with customers.
It's the fucking worst. Say I need a toothbrush, new mascara, and cough syrup. That's gonna be at least 10 minutes waiting for the one overworked staff member to unlock the case at each of them.
No shit.
No better way to kill brick and mortar than to make people interact more just to be able to pay you money for something.
Despite all the effort spent prosecuting it, there's virtually no concrete evidence that retail theft — organized or otherwise — is on the rise. Data on retail theft provided to law enforcement and lawmakers comes exclusively from corporate retailers, or organizations funded by them, and is not independently vetted. Last year, the National Retail Federation was forced to retract its claim that organized retail theft cost its members "nearly half" of the $94.5 billion in lost inventory in 2021. One researcher put the actual figure closer to 5%.
Has absolutely nothing to do with prices being too high
There's a retail strategy of putting products at your fingertips in the checkout aisle in order to entice you to buy it. Candy right next to you, so you're munching on it when you leave the store. You feel good, they get money, no additional load on the staff.
This is, effectively, the opposite strategy. Make getting your hands on anything annoying and difficult, increase the number of floor clerks you need to constantly unlock the shelf, and generally make the retail experience slower and more unpleasant.
Especially when you have one employee trying to cover the entire 16,000 square foot store. She isn't able to stop checking people out to come help me get allergy medicine? It's pretty bad when Walmart provides a better experience .
Stopped at my local Best Buy the other day. Needed an SSD that was locked behind glass. After attempting to get help for a half hour I ordered one on eBay from the parking lot and drove home. I've honestly tried to support brick and mortar where I can but I give up.
article is paywalled. I found a similar article with no paywall: https://www.cbsnews.com/boston/news/walgreens-shoplifting-retailer-james-kehoe/
paywalled
Headline is right.
'When you lock things up…you don't sell as many of them’
Reminder, using the reader function in Firefox skips almost all pay walls.
Just recently, my wife wanted an eyebrow pencil, so we popped into a drugstore. All the makeup stuff was behind locked cabinets. We just turned around and went to a different store.
It seems like a particularly bad idea for anything that people might want to look at different versions of. If I wanted AA batteries that were locked, I might be okay saying, "Hey, can you grab me the batteries?" But for something that I want to look through the options, I'm not going to do that with the employee standing there tapping their foot.
Meanwhile, my local Walmart is expanding their caged goods selection and they have been removing call buttons.
Its time to invest in vending machines.
If theft is this bad, these stores should just switch back to the traditional model used by pharmacies and general stores. Consider this photo of a traditional pharmacy:
Or this old general store:
This is what these businesses used to look like. In traditional pharmacies and general stores, most goods were kept behind counters or at the very least within direct view of those behind counters. A traditional dry good store might literally just be a big counter in the front with a huge warehouse in the back. You show up with a list of goods you want, and the clerk would run into the back and grab everything you wanted.
The model of a store with aisles that customers wander through is not the historical norm. As industrialization improved, the relative costs of goods lowered, while the relative cost of labor increased. So it made sense for stores to accept a higher level of theft and shopliting by offloading the item-picking process to their customers. They got the customers to do a lot of the work for them, but in exchange they accepted a higher level of theft.
Now they're trying to have things both ways. They still want customers to do all the work of picking out their purchases from the shelves, but they've decided they don't like the level of shoplifting that level of low labor cost business inevitably produces. They want the customers to do most of the labor of clerks, but they don't want to accept the level of theft that inevitably produces.
When your prices are significantly higher than your competition, you also sell fewer products. Walgreens and CVS are both stupid expensive.
Now do one about the overworked pharmacists
I wish the pharmacy was still owned by the pharmacist
Yeah, no shit. It's almost like the entire fucking world was telling you this when you embarked on this ridiculous plan.
No shit. There was briefly an electronics store in the 90s where literally everything was priced low, but it was allllll locked up, either behind glass or held to the countertop with a security wire. I can't even remember the name of it. It was like grand opening, grand closing.
When asked for an inventory of items stolen, the CEO said "it's still printing."