this post was submitted on 02 Feb 2024
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Customer facing retail workers are a unrecognized heroes of our society. They face the worst of us and have to keep their sanity in check usually for the lowest wages an employer can get away with. Some countries have compulsory military service. I would support legislation making compulsory customer service in a public facing role a requirement.
Though it has been decades since I worked customer facing retail, the cruel lessons I learned about how people treat others they have power over are absolutely foundational to my own interactions with customer facing workers. I work to inject patience, understanding, and respect when I can to those in customer facing roles. If I hadn't worked retail, I can't dismiss horrifying the possibility I might be standing on a paint counter today myself secure in my incorrect convictions and ignorant of my hubris.
If you disobey a direct order do the retail police send you to the warehouse as the brig?