this post was submitted on 11 Mar 2025
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[–] [email protected] 1 points 4 minutes ago

When I was younger having to fill out timesheets in Excel for my mum.

Always forgetting their passwords to their accounts and having to reset their passwords for them.

Providing them access on my Netflix account and then when Netflix had the changes where you can't have it in two homes asking me why they can't get on, cancelled my subscription in the end.

Email attachments and when they go over the max attachment limit complaining about having to upload their files to the cloud.

Volunteering my help to others...

The list could go on and on.

I appreciate my parents but when it comes to helping with technology it sometimes drives me up the wall.

[–] [email protected] 3 points 43 minutes ago

Trying to teach my dad to double click.

Click twice really fast kept translating to two slow clicks. Took 2 hours of showing him how to do it.

[–] [email protected] 3 points 1 hour ago

I'm real proud of my mom actually. She couldn't even navigate the desktop when she started, but she has turned into a real techie. I used to have to do everything for her, but these days if she has a problem she looks up solutions online and is usually able to sort things out herself. She's 79. The only "old person" thing she still does is store files on her desktop and also keep a billion tabs open on her web browser lol.

[–] [email protected] 5 points 2 hours ago

Trying to get my elderly mother to understand the difference between wifi and mobile data. Maddening.

[–] [email protected] 6 points 3 hours ago (1 children)

Dad calls me randomly one evening. He can't find the youtube app on his smart TV. I try to help him navigate it but over the phone communication isn't really working especially since things I assume anyone would know (like the home button on the remote) don't translate well to him. He gets pissed and tells me "why do you even work as a programmer what did you even learn in university?". Apparently I missed my Samsung smart TV UI classes.

[–] [email protected] 5 points 3 hours ago

If you can, get a photo of his remote and save it. (bonus if it's his actual remote with the worn down buttons or whatnot)

Draw a circle around the button (arrow pointing to it optional) and text the pic back of which button to push. Repeat as needed.

If you can get him to text you a photo of the TV screen - circle and repeat.

I have an older friend with a TV/remote that is close to ours, but slightly different. Having these reference photos helps with the "language barrier" and the minor differences in layout.

Since I started making it visual and texting photos, it makes it much easier. Because even I, with my CS degree, can stare at a screen (or grocery shelf), frustrated, and not see the very obvious blinking whatsit that I'm looking for.

We used to say, " if it was a snake it would have bit me" but snakes are also well known for blending in , so it makes sense that we don't see things until we see them, especially when we are stressed.

[–] [email protected] 6 points 10 hours ago (1 children)

Its not the tech issues themselves but my dad always worried about anyone changing any settings on the family computer (even the screensaver) and he had the attitude that he had to do things himself. He's computer illiterate, can barely see to read and a slow 1 finger typist. Even him inputting a postal code into a Sat Nav takes so long, so many repetitions, it's truly painful. So imagine when things stop working. I'm not a tech person either, so I'm trying to figure out a solution while he's talking about some random computing issue he heard about on the radio decades ago and telling me not to change the settings and break the computer lol.

[–] [email protected] 1 points 52 minutes ago

This is the worst part. Not just the lack of appreciation but addressing their issue gives you the blame for anything that goes wrong forever after

[–] [email protected] 20 points 14 hours ago (1 children)

My mother once threatened to evict me (was still living with them) because I asked her to back up her important files for me to carry them over to the new office computer I had set up for her.

She flat out refused to even attempt it or answer any of my investigative questions. This woman had been using windows computers for work for over 20 years at this point, but the thought of opening an explorer window apparently terrified her so much we got into an actual shouting match over it.

[–] [email protected] 6 points 13 hours ago* (last edited 13 hours ago)

God bless you

[–] [email protected] 6 points 13 hours ago

When I found out that my dad doesn't know what the backspace key does on the PC keyboard. His whole life he's only ever used the Del key and always positions the cursor to the left of text he wants to delete. He used to work at IBM for over 30 years and learned to program back in the day when computer code was printed on punch cards. But I'm pretty sure keyboards already had the backspace key back then.

[–] [email protected] 9 points 15 hours ago (1 children)

Every time my grandma needs help with her phone I always have to go and delete like 10 apps because she just keeps installing random useless ad ridden crap. She has like 6 diferent weather apps. She keeps installing random fucking gps navigation map apps. You open them and boom immediately ads. They just don't learn.

[–] [email protected] 5 points 14 hours ago* (last edited 14 hours ago) (2 children)

Why does she download so many duplicate functionality apps? Has she told you why?

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[–] [email protected] 6 points 14 hours ago

My cousin was way older than I so his kids were my age. He brought his laptop over because it was showing weird porn ads at very odd times. I usually charge a bottle of alcohol and then throw a big party with that alcohol because I was the go to guy for the neightborhood. Anyway, the porn he was watching was really intense and not at all what you think of as "normal" porn. So I told him everything I found and he said his 15 year old grandson borrowed it when ever he came over. I was genuinly scared of that kid from that moment on. Clown porn was the lighter side of what I saw.

[–] [email protected] 5 points 14 hours ago (2 children)

They needed me to help them because the Flash drive "wasn't working". They ended up shoving it in backwards and completely destroying the port. I asked why they did it and they said it wouldn't go in.

[–] [email protected] 1 points 4 hours ago

That reminds me, a customer at a place I was working front desk for once managed to shove their money into a small gap between the cash slot and the outer case of a vending machine. I'm talking paper money and it was completely gone, so they really had to work to achieve this. Of course they got mad at me for being unable to open the case or get a technician to do it on a Sunday morning.

[–] zarkanian 4 points 12 hours ago

I had a boss who once told me that there are two things you should never force: love and machines. If you have to try that hard, you're doing it wrong.

[–] DannyBoy 10 points 16 hours ago

I can feel my blood pressure rise as I read through this comment section.

[–] [email protected] 17 points 18 hours ago* (last edited 18 hours ago) (2 children)

Dad: "I don't have my wallpaper anymore on my desktop !"

Me: "Ok, what's in C:\User...\Pictures" ?

Dad: "I don't have C:, I juste have D:"

Me: "WTF ? You don't have a C:\Windows folder ?"

Dad: "No, I just have a D:\ drive. Windows is installed on D"

How th fuck did he managed to not have a C drive ????

[–] [email protected] 4 points 13 hours ago

At least he understands that windows is installed, and on that drive.

[–] [email protected] 4 points 14 hours ago* (last edited 14 hours ago)

How th fuck did he managed to not have a C drive ???

It happens. You should have just told him to go to the D: drive if its the only one

[–] [email protected] 3 points 12 hours ago

My grandfather had directories full of young teens, even his desktop wallpaper. They were definitely over 18 but still... I never said a word, just acted normally.

[–] [email protected] 41 points 22 hours ago (7 children)

Helping my octogenarian mom with her iPhone is the most painful experience. She often calls me about something that has "popped up" in some app that she's using. I tell her to just close it and she says "how?" I then say something like "just click the OK button ... or the Done or Close buttons, that will be some unknown color ... or click the X in the upper right or maybe the upper left corner ... or click "Done" or "Close" in the toolbar, on the left or right sides ... or maybe the thing has slid up from the bottom and you need to swipe down to get rid of it ... or maybe you need to click the Home tab on the app's bottom bar."

I've actually been an iOS mobile developer for 15 years now. Anybody who thinks there's any sort of consistent, intuitive design principles behind Apple products is insane.

[–] [email protected] 1 points 46 minutes ago

At least it’s the same type of phone you use. My mom has a cheap android phone, with all sorts of crap and limitations from the provider. I guess it’s cheap, but sometimes it’s just not worth it. Anyhow, I haven’t used an Android phone in at least ten years, have no idea about all the crap on hers, and she doesn’t have the vocabulary to describe what she sees or does, but I’m supposed to help over the phone?

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[–] [email protected] 5 points 14 hours ago* (last edited 14 hours ago)

My nephew wanted to play games on my computer while I was at work. He was arriving later so I wrote down all the steps on paper the way I had showed him before.

Mom calls upset hours later saying they can't get the game running. She gets flustered powering on the computer, refuses to take a picture of the screen while in a fit, and powers off everything without letting me even try. Good god. 😂

The silver lining is that he's a little older now and can do it on his own.

[–] randomname 9 points 17 hours ago

I cannot tell you how many times I've had to help family members and friends "fix the sound" on their computers because they somehow changed their default audio output device without knowing it. I really wish people would just check their audio settings when they have a problem with it, instead of calling me to help every time.

[–] [email protected] 12 points 19 hours ago (1 children)

Clearing about 5 rows of taskbars from my mom's internet Explorer years and years ago. Finding out she was paying for McAfee recently.

[–] [email protected] 6 points 14 hours ago (1 children)

Could be worse, my grandma paid for Avast and she was actually using the free version unknowingly.

[–] [email protected] 2 points 11 hours ago

AVAST VIRUS DATABASE HAS BEEN UPDATED

That bitch will forever haunt me.

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