this post was submitted on 21 Jul 2023
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People are getting fed up with all the useless tech in their cars — For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, wit...::People are dissatisfied with the technology in their cars, according to a new survey from JD Power. They especially don’t like the native infotainment systems.

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[–] [email protected] 199 points 1 year ago (24 children)

Some proposed design principles:

  1. It's a car.
  2. It's not a goddamn TV.
  3. It's not your goddamn ads platform or subscription service.
  4. It is, however, a piece of life-safety-critical equipment.
  5. Because it's a car, the driver wants to deal with car stuff like driving, navigating, fuel, roads, obstacles, and not killing people.
  6. They also want to make it passably comfortable by messing with the heat or AC, the fans, the windows, and the fucking moon roof.
  7. Messing with your phone while driving is Actually Illegal these days in civilized parts of the planet. This is for good reason: people get killed that way.
  8. If the car requires messing with your phone, or messing with something that is basically your phone, then you have failed.
  9. There should be a big knob with a fan icon on it. Turning this knob all the way to the left causes the fan to turn off all the way. Turning the knob all the way to the right causes the fan to turn on all the way.
  10. If I ever have to use a touchscreen to control the side mirrors, I will become an extremely unhappy ape.
[–] [email protected] 38 points 1 year ago (6 children)

I would pay more to get a car with more buttons than you can comprehend and a small little infotainment system that allows you to play music than a super futuristic car with a iPad in the center and nothing else in the center console area.

[–] [email protected] 29 points 1 year ago (1 children)

physical buttons for the important stuff; stuff like setting interior RBG lighting color and intensity? that can go on soft buttons.

[–] [email protected] 21 points 1 year ago (16 children)

If a feature can go on soft buttons, it can stay at the fucking factory.

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[–] [email protected] 12 points 1 year ago (7 children)

No. 9 but for media volume, touch controls are garbage and gestures are even more garbage.

Looking at you, VAG.

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[–] [email protected] 88 points 1 year ago* (last edited 1 year ago) (4 children)

I have been saying this for years. The last thing your car should do is take your eyes off the road. This is a 1-3 ton box of metal hurdling at 60+ miles down the highway next to a bunch of other metal boxes that can all kill each other.

And car manufacturers seem to be in love with the idea of you forgetting you’re even driving. Add on all the bs lane assisting, warning bells, alerts, automatic correction, and the driver is convinced that the car will protect them.

These are all systems built on software. Last time I checked, that shit has never been reliable. If the software fails, the manufacturer can just hide behind “They weren’t paying attention!”

Mfer, YOU TRAINED THEM TO IGNORE IT. I don’t know what I’m going to do when all the cars from before touchscreens and digital gauges are no longer running or affordable because I hate the idea of having to look at a screen to change volume or turn on the AC.

Modern cars can suck a fuck.

[–] [email protected] 32 points 1 year ago (7 children)

Mfer, YOU TRAINED THEM TO IGNORE IT

Remember when a self-driving car killed someone walking their bike in Arizona, while the car's "handler" was watching a movie on their tablet?

Yeah, the employee should have been paying attention, but it's not realistic to expect someone to stay alert for an 8-hour shift where the task is as monotonous as watching a car drive itself. That's why commercial transport drivers have mandated breaks and why two pilots are in charge of an airplane at a time.

To be clear, I am in favour of self-driving cars and don't think they need to be perfect, just better than the average human, but the companies training them need to have standards that are both realistic and safe.

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[–] [email protected] 13 points 1 year ago (5 children)

I'd argue that the safety assistance tech is very, very good and should continue.

Fucking touch screens for HVAC and audio controls are a menace though. How do regulatory agencies allow this?

Then there's the fucking warning message not to look at your screen that starts every time I turn it on. 90% of the time I am not looking at the screen, so I don't realize I have to click through their warning message until I'm already driving. All they achieved is distracting me and making me look away from the road.

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[–] [email protected] 69 points 1 year ago (9 children)

I'm a techie at heart.

But the only thing my car needs to do is act as a Bluetooth speaker/mic for my phone, and have a wireless charging mount.

When I need to use the phone for GPS/etc it goes on the mount.

When I turn on my car it connects to my phone over Bluetooth and starts playing music. Even if it's in my pocket (shorter trips)

It works, it's fast, it's simple.

[–] [email protected] 40 points 1 year ago (1 children)

I'm not a big fan of too much tech in cars, I hate touchscreen climate controls, and I still drive a manual transmission; but using Android auto with maps and Spotify has been amazing. And the wireless mostly works most of the time.

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[–] [email protected] 16 points 1 year ago

The irony is all these fancy head units wait until you pull out of the driveway and then throw up a big on screen warning about distracted driving. That you then have to take your eyes off the road to dismiss by pressing OK.

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[–] [email protected] 60 points 1 year ago

When the features are actually anti-features making you pay subscription fees for things that are already part of the car, and everything is buggy as hell, of course no one wants it.

[–] cantstopthesignal 41 points 1 year ago (2 children)

I use rental cars quite often. There's so much garbage in newer cars. Why is there something trying to control my steering wheel, seriously who thought that was a good idea. Also nothing is tactile responsive anymore. It's like being sold a bloat ware filled phone where you can only use garbage native apps. They made it so much more dangerous.

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[–] [email protected] 38 points 1 year ago (5 children)

Just give me a screen for Android auto and that alone. Everything else should be knobs, especially climate controls

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[–] [email protected] 36 points 1 year ago (5 children)

The more features the more they can charge. The more features the more things there are to break. The more there is to break the more the dealers make fixing things.

I want to replace my truck with an electric one. But no one is making bare bones electric vehicles. My current truck has an AM/FM stereo and HVAC. Those are it's only features and I'm fine with that. I use a FM Bluetooth adapter in my cigarette lighter. If it dies I can replace it myself for $20. My phone does the GPS. There will never be an electric vehicle that basic. And Trucks keep getting shorter beds that are higher off the ground. I need to be able to sling drywall and plywood into the top of my bed. That gets harder and harder as the bed gets taller.

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[–] [email protected] 36 points 1 year ago (3 children)

I don't give a shit about the bells and whistles they're adding to cars and the infotainment systems. I am absolutely LIVID that they are starting to lock bits of hardware (or the complete functionality of that hardware) behind subscription paywalls. If i ever buy a car and discover they've locked the heated seats behind a monthly fee, i'm tearing the infotainment system out of the fucking dash and leaving it on fire in front of the dealers house.

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[–] [email protected] 31 points 1 year ago (1 children)

...useless tech

Oh, it is "useful"; to the real 'owners' of "your" car...

[–] [email protected] 24 points 1 year ago* (last edited 1 year ago) (6 children)

Yup. I'm in Automotive, I work for a company that makes software for basically any car brand you can think of. I just recently left an internally developed project that aimed to create a personal assistant in the car. It was terribly ran and will go nowhere, but other departments in other companies will probably have more success, especially since the rise of chatgpt.

To add to your point though - the main idea on how to sell this assistant to car makers was the features, but the driving force behind developing the project was customer data. Collect a huge amount of info from customers, info that is shared with the car brand, but also accessible to us. To give some credit, discussions were never about using it for evil purposes - imagine a secretary knowing their boss' schedule, our software would make suggestions like "you can't make your 1 PM luch appointment with the client, would you like to reschedule it" and "I see you're headed to Chicago and will arrive in 2 hours, should I make a reservation at that restaurant you like?" or some shit like that. But we all know that it's not the engineers who decide what the company does with the data once access to that data exists. And knowing where a user eats, having access to their calendar, having access to their phone... This shit can get out of hand so easily when a budget-oriented executive type decides it's time for this project to be even more profitable by selling the data to advertisers.

Last I heard before I left, the plan was to "get consent" to process this data through a disclaimer when booting the car's infotainment system, saying that attached devices share data with our servers etc. Read the manuals, ToS and pop-ups and don't connect your devices to systems that do this. You're already the client when buying a car worth thousands of dollars. Don't also be the product.

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[–] [email protected] 30 points 1 year ago (5 children)

The mindless march for ever-more pointless tech in cars has pushed me into getting into classic cars more and more. Hopping into a old car is such a transformative experience. My smartphone connected through Blutooth into the stereo system is the most advanced thing in the car. The windows are huge and visibility is amazing. The ride is smooth and very forgiving. I can actually feel what the road is like because there aren't 10 layers of computers and electronics between the steering wheel and the tires.

Nowadays, all these companies are doing is trying to use technology to solve a problem created by technology to begin with. I don't need a million cameras and sensors around my car, if I have good sight-lines. I don't need a sensor to remind me to look at the road, if the driving experience wasn't so goddamn boring and devoid of fun and excitement to begin with.

I simply don't need more shit in my cars.

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[–] [email protected] 29 points 1 year ago (7 children)

I have a 2009 Mazda 3 with Bluetooth connectivity and steering wheel button activated voice commands to make calls, configure the phone book and connections etc. This was the sweet spot for technology in cars in my opinion. Oh but the best part is all the dials and LCD clock are all in red light which is wonderful when driving at night.

Everything else I do via voice commands on my smartphone that's mounted on a phone mount on my dash. Like asking for GPS navigation, playing music, sending text messages.

Nowadays the car infotainment system is trying to reproduce what your smartphone already does with controls that are less intuitive.

Also, what's the deal with all the bright white and neon blue colors lighting up everything? Can I get a red filter for night driving maybe? Is that so hard to ask?

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[–] [email protected] 27 points 1 year ago* (last edited 1 year ago) (1 children)

I guess I like the idea of having tech in my vehicle, but it doesn't work right. I've found so many flaws in the software that can't be remedied. It's not designed with user control/customization as the main priority. Furthermore, it's tied to main functionality of the vehicle which is restrictive in what it allows you to do upgrade wise.

As an audio enthusiast, it sucks that I can't upgrade my stereo/audio system.

What would be ideal in my world is open, user focused technology, upgradeable and repairable, and not this proprietary bullshit that we currently have. This is not intelligent design.

Also, while I'm thinking about it, it's bullshit that we are forced into these operating systems. Uconnect is garbage. Just give me stock android, with the ability to do what I want to with the hardware in the way that I see fit. The responsibility, freedom, and trust of the consumer has been predetermined. I don't like that.

[–] [email protected] 20 points 1 year ago

As an audio enthusiast, it sucks that I can’t upgrade my stereo/audio system.

Exactly! I can have the system I want but having it somehow means no heated seats in the winter.

[–] [email protected] 25 points 1 year ago (2 children)

Man, just wait until Mercedez and BMW get away with paywalling features like heating, seat adjustments and fucking max speed. Then you'll see satisfaction take a dive, to the surprise of no-fucking-one

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[–] [email protected] 23 points 1 year ago (2 children)

What boils my blood is infotainment systems with icons and functionality for premium services that you can't hide or remove. It wastes space and it's just evil. I rented a Toyota Rav4 in Florida and I swear 1/4 of the front screen was for some satellite radio service that wasn't enabled.

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[–] [email protected] 23 points 1 year ago (11 children)

CarPlay is the truth. All that built in shit is utter trash.

[–] [email protected] 28 points 1 year ago

Android Auto for me

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[–] [email protected] 23 points 1 year ago (5 children)

I've never had a car with a touch screen or whatever fancy centre panel - but I have scrapped old cars because the ECU decided that there was an airbag fault which was not resolved with a new airbag. I'm a full time sysadmin/developer - my car does not need a computer to go, and if it must have one, it shouldn't be a brick covered in epoxy.

I somewhat long to return to dumb electromechanical components like distributors, rather than unimaginably expensive, irreparable, interdependent systems.

#RightToRepair

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[–] [email protected] 21 points 1 year ago (1 children)

Airlines have started to ditch their on board entertainment system and allowing people to use their smartphones instead. Cars should be like this too. Simply allow us to plug in our phones to act as the computer for entertainment, navigation and climate control. Keep tactile knobs and buttons for fall back.

[–] [email protected] 32 points 1 year ago (2 children)

Isn’t that what CarPlay / android CarPlay is?

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[–] [email protected] 21 points 1 year ago* (last edited 1 year ago)

My buying habits mostly consist of living in the late 2000s and what little open source tech there is a available such as framework and pine64. I'm allergic to manufactured ewaste. If i can't maintain it, i don't want it.

I love the idea of a computerized car and fully integrated infotainment system. In the same way I would love a fully automated house. The automation and debugging benefits would be incredible. But only if I'm in control at an open source hardware / software level. Otherwise it's just manufactured ewaste to me.

[–] [email protected] 20 points 1 year ago (1 children)

I couldn’t care less about all of the proprietary “infotainment” stuff, but I’ll never buy another car that doesn’t have Apple car play or maybe Android auto if I ever switch back to Android one day. Some manufacturers have talked about killing support.

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[–] [email protected] 20 points 1 year ago (3 children)

Same reason I'm still driving an older truck. While I've been wanting to upgrade to a new truck, I don't want to deal with the computer controlling every aspect of the vehicle (breaks, accelerator, lights, etc.) As it is now, if I want to turn my headlights on, a relay controls it. Same with the turn signal, radio, A/C, and the list goes on

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[–] [email protected] 18 points 1 year ago

Fuck all of this, and insurance companies that want to track your driving behavior with a module installed in your car.

[–] [email protected] 18 points 1 year ago (5 children)

The increasing tech-ification of (all) cars played a role in reducing how much I want a car. Now I'm yearning for the simplicity and visceral feel of a motorcycle, and I will give in to these temptations soon.

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[–] [email protected] 17 points 1 year ago* (last edited 1 year ago) (1 children)

The older I get and the more I get into tech, the less I want of it in my life. Especially when driving two tons of metal on the highway. Fuck that noise.

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[–] [email protected] 17 points 1 year ago (5 children)

My car is 17 years old. It won't be long before I need to look out for a new one. Posts like these make me weary of buying a new one.

What would annoy me the most is having little to no physical buttons for trivial things, and the built in SBC to be slow as fuck. I hate lag on these systems. My wife has a smaller car with android auto and using the interface is just dreadful.

If there would be an electric car with the interior of my current car I would probably take it. It has a small chromosone display, just replace with a color one and let me control it with android auto and done.

[–] [email protected] 14 points 1 year ago (2 children)

Posts like these make you wary of buying a new one. At this point I see this so regularly though that I don't know if the usage is even wrong given how many people use it

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[–] [email protected] 15 points 1 year ago (1 children)

I am currently keeping my 2004 going as long as possible. These people need to just make everything configurable, like a smartphone, and then I'd make the switch. It's the last piece of bad design that's keeping me on an ice vehicle at this point.

I don't want to have to look down to change the radio station just because some jackass buried it under 3 fucking menus. That's dangerous, damn it! Fuck your research, let me configure my own shit!

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[–] [email protected] 15 points 1 year ago (2 children)

I have a 2006 Chevy Malibu. It goes "vroom" and gets from point a to point b. I bought a Bluetooth thing that plugs into the cigarette lighter and a little hook for my phone so now I can make calls hands free, use the GPS easily, and I can listen to my music.

It's perfect lol

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[–] [email protected] 14 points 1 year ago

I don't have a problem with Auto Technology, but I have a problem with a small minor feature that has nothing to do with moving a car having an ability to disable the car completely.

[–] MyDogLovesMe 13 points 1 year ago (4 children)

Why do I need a camera in the dash , focused on the driver, Toyota? (Eyes off the road for 5secs results in audio reminder to watch the road)

How long until Insurance or LE can access it?

Yaaaa, extra insurance (or none) for you! “You look away from the road too often, and you cry in your car on the way home from work. Both say you are a risk. “. Now insert your LE scenario….

Fuck everything to do with this shit!

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[–] [email protected] 13 points 1 year ago (4 children)

It's honestly really stupid. I think that car manufacturers are trying to design their cars to look futuristic, while not understanding that the futuristic designs from the previous 30 years are impractical, fantastical, and stupid to pull into real life. You can really tell they aren't actually trying to improve based on user feedback when designing these things.

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[–] [email protected] 13 points 1 year ago (8 children)

This trend is why I am saving to swap the engine on my car when it blows. I don't like any screens in my car but a digital clock, and maybe a readout on the dash. I just want a fun, reliable vehicle with excellent AC, good safety ratings, and decent fuel mileage. Power windows are a bonus. Lol

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[–] [email protected] 13 points 1 year ago (4 children)

Just give me an amp with Bluetooth so I can play my phone through the car speakers. Anything the car makers produce will be woefully out of date before I sell the car.

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