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I don't have any experience here, but you can probably find yourself a software package -- probably webpages out there that can do it -- called a "tone generator" that can generate a tone at different frequencies and volumes that would let you check that. Can find the threshold of hearing for different frequencies, given the ability to do that.
I will say that normally, as one ages, one's ability to hear high-pitched frequencies falls off. It might be that the hearing aid is aiming to compensate for that, if it's amplifying higher pitches more than low. Or maybe he's just used to having lost some high-frequency hearing and now it's annoying to have that reverted.
But I don't know what the current state-of-the-art is. I'd think that one could do the equivalent of what an equalizer does, set response at different frequencies.
Maybe have a sound that plays, plays a "frequency sweep" that should sound the same amplitude at all the frequencies to calibrate.
You only mention Apple ones.
kagis
Assuming this is the right thing, it looks like this is the Airpods Pro, with a "hearing aid" mode. They do apparently support a calibration option, and having different response at different frequencies:
https://www.apple.com/airpods-pro/hearing-health/
Assuming that he did calibrate them, maybe the process didn't go well, and it's mis-calibrated?
Neat!
In my other comment I address the specific issue that's more common with hearing aids, which is overwhelming your brain with noice it's not used to.