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Company disables AI after bot starts swearing at customer (nypost.com)

submitted 1 month ago by pugsnroses77 to c/[email protected]

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A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”

Dynamic Parcel Distribution (DPD) had to turn off its AI chatbot feature after disgruntled UK customer Ashley Beauchamp managed to get it to swear at him and write a disparaging poem.

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[–] [email protected] 34 points 1 month ago (1 children)

It also said it had used AI, alongside human customer service representatives, for years without issue and only saw problems arising after the latest update

When you try and save face

[–] [email protected] 12 points 1 month ago

Just because you hace started seeing problems doesn't mean there weren't problems until now. It's just what you see.