I just saw this post over at Mastodon, and it seems to be a solid reminder why Victorinox deserves to be represented in this community:
A few weeks ago, I sent my 1985 Swiss Army Knife back to Victorinox for a broken blade replacement.
It came back today, fully repaired, cleaned, polished, lubricated and in a new box.
Total cost: £10 + return postage.
They sent the knife back with an invoice. I didn't have to pay a penny before the job was done.
A product that's been out of production for almost 40 years, repaired at very little cost by the original manufacturer.
I'm stunned. Happy, impressed, grateful and stunned.
I've only had my Swiss army knife for around half a decade, but I can confirm that they are still amazing.