this post was submitted on 26 Aug 2024
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It turns out that more technology in cars isn’t necessarily something customers want, and it’s not really improving their driving experience. We know my thoughts on the matter, but I’ll do my best to stay impartial on this latest survey from JD Power that shows most customers don’t appreciate technology in cars unless they can see a clear benefit to them.

JD Power’s 2024 U.S. Tech Experience Index Study evaluated over 81,000 drivers’ experience with “advanced vehicle technologies” in 2024 model year vehicles after 90 days of ownership, It turned out to be a pretty mixed bag when it came to what people liked using. There are a number of tech features that customers like using because they feels that it answers their needs, but at the same time there is a whole lot that don’t get used very often or are continually annoying, according to the survey.

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[–] [email protected] 4 points 3 months ago* (last edited 3 months ago) (1 children)

I was surprised that I pretty quickly started to like the UX simplicity of Tesla. I thought I would've hated it, but they did a really good job there.

[–] dream_weasel 4 points 3 months ago (3 children)

So fucking true. After 5 years in a model 3, anything else is just too cluttered and full of junk.

I will say though I wish there was a console selection wheel that you can spin or push or click to supplement the touch screen. It's too ridiculous to have to try to touch while driving for both the danger aspect and also the aggravation of the bumpy road making it difficult.

The climate controls are great and the selector wheels in the steering wheel are a master work. It's too bad Elon is a piece of shit and the car itself is not exactly the pinnacle of quality construction.

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[–] [email protected] 4 points 3 months ago (2 children)

Depends on the tech. Touch screens? Those can go fuck themselves. Adaptive cruise control? I love that shit. Any backlighting beyond what's necessary to see knobs and buttons in otherwise total darkness? Fuck you! Any backlighting that's any color other than red? EXTRA fuck you! Backup cam? Yeah those are good. Backup cam screen that becomes some obnoxiously bright LCD display for the radio? No, fuck that.

Random side thought: a strict Eco mode only-when-pushed button would be pretty amazing. Eco mode kinda already forces your to drive like a grandma, but at the cost of responsiveness. Responsiveness is important if something catches you off guard, so if I slam on the gas suddenly, I want my car to fucking book it, cuz that probably means I'm trying to dodge something. That said, more often than not, when I'm accelerating from a stop or getting up to speed on the freeway, there's not really any urgency... but I tend to accelerate faster than necessary (waste gas) because my monkey brain likes the zoom-zoom. I want like... idk, the equivalent of a push-to-talk button on the steering wheel for embracing my inner grandma. I push it when I'm actively assessing that there's no urgency; my speed of acceleration will make only seconds of difference in my overall trip; and no matter how hard I pump that gas peddle, the uses only the most optimal amount of gas to get me up to and maintain speed. Then I take an exit into some busy downtown bullshit where there's shit coming at me from every direction, and I need to be able to jolt to dodge the giant metal projectile piloted by the monkey brain a few car lengths away from mine.

Basically keep the "Oh shit!" actions free of as many inputs as possible; demand a bit more from the thinky chunk of meat in my head shell only when everything else is relatively chill.

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[–] [email protected] 4 points 3 months ago

I would pay an extra 3k for "lack of touchscreen"

[–] [email protected] 3 points 3 months ago

I got a new car recently. The best feature it has is the adaptive cruise control. You can set cruise control and if the car in front of you is going just a bit slower than the cruise control, you will not creep up on it.

Most of the other shit is useless. It has that magic rearview mirror that is really a camera, but I dont like using it because it is easier to focus on a real mirror than a display. it also has the cameras that read the road signs, but they often pick up the wrong info anyway, especially in a construction zone.

At least it has real buttons for the HVAC. I sat in three other cars, and two of them didn't have HVAC buttons. I got right out. Car makers like the screens because they think they can eliminate buttons, but buttons are more effective.

[–] [email protected] 3 points 3 months ago

I appreciate some of the tech. GPS, connecting phones to the infotainment, backup cameras. You know, the things that actually improve the car. Heck I'll even take push to start. But for the love of God don't put essential controls and climate control on a touchscreen. If I get hit with a pile of slush from a driver on the other side of the road and need to engage my windshield wipers immediately, a touch screen is a recipe for disaster. Also, bring back the PRNDL stick. I don't care if it's an automatic I need to know what gear I'm in immediately without needing to look away from the truck in front of me that's backing up at a stop light because he thought he could make it.

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