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The original was posted on /r/ubiquiti by /u/FewToday on 2024-01-23 21:32:32+00:00.
Ok, so I’m not a total moron when it comes to technology, but I’m nowhere near as fluent as I was in my early 20’s. I picked up a a UniFi Express to replace my Netgear router and to dip my toe into the Ubiquiti ecosystem with the hopes of eventually going deeper.
I got the UniFi app, I plugged in the Express to power via usb c, the app finds it almost immediately, it goes through it’s initialization and all that fun stuff, name the Express, pick a name for my wifi network and make a password. The next step is to connect to the modem. I plug in the Ethernet to the appropriate ports and then wait. And wait. And then get told that it can’t connect to the internet and to contact my ISP.
I’ve never once had to deal with the hell of Spectrum customer service for something as simple as replacing a router. I plugged the Netgear router back in and zero issues connecting to the internet. Went through the Express’ setup again, same steps, same Ethernet cable that works with the previous modem. Again, won’t connect to the internet.
What gives? Is there an easy fix that I can avoid Spectrum customer service? Please, for the love of all that is good in the world, I don’t want to deal with Spectrum customer service.