Ubiquiti

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The original was posted on /r/ubiquiti by /u/Steve-lrwin on 2024-01-23 22:24:31+00:00.

Hello,

i ordered a switch last week which was delivered on the weekend. I opened it and the front face of the switch was covered in scratches.

I opened up a support request and was told to RMA it.

I then opened up an RMA, and ubiquiti is now expecting me to pay for return shipping for a damaged item they sent me.

This cannot be right. They sent me a damaged item, why am I being charged more to fix their problem?

There is no way to respond to the RMA in their system, only to mark is as sent.

Has anyone else experienced this kind of issue?

I've ordered thousands of dollars of stuff from Ubiquiti and never had a problem before, this is quite the sour experience.

EDIT: Ubiquiti reached out to me within 30 mins of this post to help assist and fix this. Pretty impressive.