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I would say it is the softwares fault though. Ever heard of "convention over configuration"? Jira is like the opposite of that idea. For a task management app, you need something more opinionated and less configurable I feel like. Something simpler that covers most use cases and doesn't try to cover literally everything cause that just makes it so complicated. Jira is the opposite of KISS as well.
I like JIRA, but you make a good point there. My company lets every team manage their project however they want. They go an extra mile to tailor and customize JIRA in whatever way each team "needs". But having over 100+ teams in my company has made projects a nightmare, I have to write very complex JQLs and filters just to get the results I need from all the projects I'm involved with. There's no pattern at all.