this post was submitted on 25 Dec 2023
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Steams 2 hour window is not a hard line. I've refunded games after spending hours trouble shooting
The two weeks thing I think is the hard limit, but 2 hours most definitely isn't.
I've had them refund on longer than two weeks but it was because I had 0 play time in it.
I've heard that, but once I tried to refund a game at 3 hours and got nothing but an automated response (denial) everytime I requested a refund.
In this specific case it was actually a game I played 2 hours of during a free weekend approximately 4 years before buying it, played one hour after buying it to see if it had gotten better, decided it hadn't and refunded it. But Steam counts free weekend playtime towards the refund window...
If there's any actual way to ensure a human reviews it, that'd be neat. 100% it was automatically denied by some code just checking my playtime and seeing it was past two hours.
I know when you're fighting with Google support as an app store developer, including images in correspondence can get a human to look at it as they can't properly scan that for automation purposes.
Maybe a url in a claim would be the same for steam? Not sure if you can include images.
7 hours of cities skylines before I have up on trying to get a subway to align in what's supposed to be a relaxing game. My fault that most of that time was afk, I suppose. Steam refused to refund.
I emailed Gabe directly when I had an edge case like that. He forwarded it and it got resolved.
Even 2 weeks isn’t the hard limit, at least in Australia.
I finished Doom Eternal at launch and put about 20-30 hours into it, but got it refunded when Bethesda added Denuvo to it 3 weeks post launch
Ngl I’m honestly happy with the trade off of being able to refund games when publishers try to pull shit vs being able to buy a Steam Deck
I think Valve are much more open to late refunds when developers do something unpopular to a game, such as this
I once got a refund after 5 hours. I opened the game, left it running at the main menu, then went to make lunch and completely forgot about it. Wasted probably about 3.5 hours in the menu. When I asked for a refund, I didn't even explain that I'd left it open in the main menu; I just pointed out why I didn't like it and why I wanted a refund. The game in question was Mount and Blade, store country was Germany, and I submitted the refund request on the same day I bought it.
What didn't you like about it?
The more recent installment, Bannerlord, had caught my attention, but a lot of people were saying it was unfinished and that devs weren't updating the game to deliver things that were promised and instead were making minor hotfixes that even broke the mods attempting to address the game's inadequacies. A lot of the complaints compared it to the first installment in the series and were recommending trying it out, especially since it had had a thriving mod scene and was more fleshed-out over all. I tried it out, but it just felt too dated for my taste; couldn't get into it.
Maybe I would've gotten into it had I given it more time. I just felt pressured to quickly make a decision on whether to refund it after I had wasted more than 3 hours of my "trial" sitting in the main menu.
Yeah I recently got Bannerlord and just feel it's meh, definitely not feeling the hype
Oof, original M&B is pretty rough.. Should've tried with Warband first.
I'm at 5hr and was denied. Really didn't think Bethesda could make such a wreck... Or at least would try harder post fo76.
I did try for a refund at 20 hours but no luck