this post was submitted on 24 Oct 2023
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It doesn't, both sides are dumb.
(edit) Actually, it confirms that the water is clean and that there is water pressure.
It could also be the landlord meant a photo of the water heater / boiler / whatever they use to get hot water. But he should have been more explicit. Most of these devices have a light or a display that indicates if there's a problem and what the problem is, so the landlord can take appropriate action.
This is a common issue in tech support, not realizing what the other person doesn't know. You don't want to treat the person like a small child and tell them what to do. But on the other hand if you make assumptions about what they know how to do and they don't, it can cause a lot of miscommunications.
It's really a everyone sucks here situation. Sending a picture of the water obviously isn't helpful, a simple response could have been: "Alright I'll take pictures, can you specify what exactly I need to take pictures off and where to find that". Then again the landlord just saying need pictures isn't really helpful either.
No. It is not the tenants responsibility to troubleshoot issues for the landlord.
Id the tenant says the hot water isn't working, the landlord needs to show the fuck up and do the work to figure it out.
Which translation do you prefer?
or
That mentality is immature and anyone who thinks like that is a bit of a dick.
Going out of their way to be unhelpful? Oh please, that's not what's happening here.
Solving the underlying issue, I'd agree.
But you don't go to a doctor and say "I'm broke, fix me".
There's a basic expectation that the patient/tenant will describe why its not broken. What is expected, and what's it doing instead. (sometimes that needs to be reiterated back to the patient/tenant in order to move, and that's where the landlord failed here.)
Sometimes asking for a picture is just the easiest way, instead of going back and forth describing something in words, especially if it requires technical detail or nuance Remember, not all tents and landlords have 100% mastery of the language.
Neither are dumb. Just limited by assumptions and possibly jaded by past, frustrating experiences.