this post was submitted on 21 Sep 2023
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No doubt there were other factors at play, but you can't blame Google for bad weather and poor road visibility, though.
The story here is that the city of Hickory had a responsibility to put barriers and signs up, which they did not. The family is likely going after Google because $$$$$$$$$$$$$$$$$, but they have no case.
But shifting the blame wholly onto the driver is also not reasonable. People thinking "lol, Darwin" damned well know that driving at night in a dark, rural area, you're still going to be driving a decent speed and you might not see something coming. There are classes of problems you have to expect, like wildlife or other vehicles... but there are also classes of things you should not have to worry about, like the map not being updated about a destroyed bridge after 10 years despite having been notified repeatedly.
The city of Hickory bears most of the blame, of course. But the fact that Google does not pay attention when users notify them about dangerous road conditions in their maps is a serious problem, and deserves some responsibility. They can't say "we didn't know" when they actively, aggressively choose not to listen.
Of course, safety measures should have been put in place. The problem is that the family seems to be putting blame on everyone else, and that's also not reasonable.
Yes, but...
"The barricades were removed after being vandalized and were missing at the time of Paxson’s wreck." (source)
Really awful circumstances. If the vandals were caught, I'd have them face an involuntary manslaughter charge.
EDIT: Also, this particular bridge was on a private road that had no "ownership". It actually was NOT the city's responsibility and the developer of that road apparently dissolved... this just keeps getting worse and worse for the family.
Having mapped for Google for years, that's just how it is. Missing roads, incorrect routes, addresses that don't exist, closures that aren't reflected on the map... all normal stuff for every digital mapping service.
The reality is, Google does not bear any responsibility for what happens during the use of the product. No navigation app/company does. It's always in their TOS.
The very nature of maps is that they are ever-changing, and never 100% accurate.
Yes, McDonalds coffee is kept at far hotter temperatures then other resteraunts to extend the life of the coffee. Yes, they did know that it had already caused serious burns from spills.
Still, that woman should have known that coffee is hot and not asked for the cost of her medical bills to be paid by McDonalds when she required multiple skin graft surgeries to heal the third degree burns to her genial area. I mean, come on, how could McDonalds by liable for that?
That's not comparable at all. McDonald's basically sold an unsafe food, so they were liable. Food companies, restaurants, etc. are held to a certain standard for what they service.
Other than being inaccurate (every map ever made is inaccurate), can you explain how Google is responsible for a driver's skill or ability to pay attention to where they are going?
There have been some wild cases of people using in-car navigation and driving off dead ends, into water, etc. We laugh and call them idiots. What else can you do?
I'm probably just old, but there's more than one case of an Internet map telling folks to turn somewhere that there was no where to go because the maps aren't updated. I also used to used the old fashioned paper maps before MapQuest and while those were usually fine, they also don't help in cases of road closures or construction changes.
Whoever's responsibile for the road itself (local municipality or state) should have had it blocked off.
Again, as someone who grew up using paper maps, this is such a bizarre statement. It's cool that map companies offer things like speed trap warnings, but I frequently get warnings about stuff and there's nothing there. You still can't fully trust what the system is telling you. It's just a tool.