this post was submitted on 11 Jan 2025
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I had this same argument 20 years ago when I compared private industry's efficiency to a Comcast call center. Four hours of hold for 'you plug back in and out?' and/or a disconnect.
Albeit I now work in government where we are culturally required to refer to people as 'customers'. Though people are always shocked when they get a response from a human within a week's time. The bar of expectations is low.
For everyone who thinks "users" or "clients" is dehumanizing, it can in fact get worse. IMO "clients" isn't even that bad as a way to differentiate people you are serving from those you are not serving, but I would never be able to accept calling the people I help "customers". We are not doing business, this is a public service ffs.