Well, I'd argue that if enough people complain to the person and they in turn complain to their boss, something might change.
That's how I've learned to get my boss to improve stuff around the workplace. Whenever I notice something that can be improved I don't say "I think we should do x". I say "clients have been complaining about this, we should do x." He's a lot more receptive when I say that.
What's a heck? I've only ever seen it used to mean hell.