Discussion around the Framework mission of building products that last longer by making them upgradeable, customizable, and repairable. Consumer electronics can be better for you and for the environment.
Local repair shop >> shipping in across the world
It's a simple fix for anyone who knows what they're doing. Sorry you're having trouble, but being able to perform this fix instead of just systematically junking returned laptops is a good thing, and is what sets Framework apart. It seems we've already forgotten how to visit a repair shop though.
Best of luck!
There's something to be said about customer service though. Not everyone is computer savvy. Not everyone can solder. It's pretty shitty to tell a customer, "Yeah, there's a flaw with our product that we sold you. Just fix it yourself or pay someone else to fix it for you, we don't want to deal with it."
Meh maybe. The issue is that I don't want to pay $100 more on my next order bc someone can't solder or find a repair place. A credit on the next order or something, in the amout of what it would cost a repair shop, could be cool though.
I live an hour away from them. Would be nice if I could just drive it over.
I just completed this on my 11th gen, it wasnt too bad but i am fairly comfortable soldering on small circuits. Biggest thing is to make sure you have a very fine tip on your soldering iron
Did it on my 11th gen - not too difficult although small connection points are a pain. That being said, the battery i got was i think the prototype one, which is slightly bigger than the production one. My.battry clip ended up breaking... So i filed down some of the battery to make it fit.