I live in a college dorm not owned by the school, and for a long time now, me, and every other tenant has suffered from high latency spikes and full packet loss on all hops.
I have done all I can from my end, new router, wired connection, but the problem seems to lie in the infrastructure itself. The owners have hired two separate I.T people to assess the situation and both have had different ideas, but no cigar. I just want others opinions, maybe other ideas I haven't tried?
Again, I have a wired connection, relatively new router, DNS is configured to Google from the default.
Here are my PingPlotter results from a 10 minute test during an average event: https://imgur.com/a/EwcIHom
The disruptions seem random, can be ongoing for weeks at a time with no fixing, and sometimes can go away for weeks at a time. There is no pattern.
Please tell me I am wrong in thinking they need to just redo the whole thing.