Hi all, this has been an ongoing battle for almost a month now, and I am relatively sure that they're shafting me of over 50% of my line speed (1gbps line, reports 350 avg on ONT, but router reports 900 avg. It used to be router and ONT matched, but not anymore)!
Their latest response has been -
As outlined in my previous communication, the network topology layout can vary significantly depending on specific circumstances.
For optimal results, we generally advise conducting tests directly from the Optical Network Terminal (ONT).
This recommendation stems from the fact that the majority of our Points of Presence (POPs) are configured to transmit bandwidth at layer 2.
However, in your particular case, the bandwidth is transferred at the final layer, which alters the expected performance metrics.
The concern arises when we observe subpar speeds occurring simultaneously both at the ONT and the router. In your situation, it appears that the speeds are functioning appropriately at the router level.
Our team is quite resolute in their analysis that the Point of Presence (POP) you are connected to operates under a different structural design compared to the standard configurations of a Gigabit Passive Optical Network (GPON).
This difference in design can lead to variations in performance and connectivity that may not align with conventional expectations.
It's crucial to consider these factors as we work toward resolving any issues you may be experiencing.