memes

I'm a lot like you. For the most part, I try to look beyond the question being asked, and find the root cause. If the root cause is because of a skill issue, I'll direct them to the next logical resource. If it's not a skill issue, or I can't determine that it's a skill issue, then I'll continue to test until I can make that determination.

9 times out of 10, if I find a solution to make a thing work in a program, I'll share that with them, and let them take it from there.

A lot of the people I support are working in the finance space and my company has an entire support department for finance applications. I'll either bounce the problem off of them, or just direct them to the finance support team for guidance.

This wasn't either of those things. It wasn't even asking how. It was straight up telling me to do a thing for them, in a program they should know how to use. It's not a complex finance program or anything, it's literally Outlook.

The short version is that I explained that we have a company policy that we are support, not education.

This is not a support issue because no technical issue is preventing the user from getting this completed.

The amount of people who spend 0.12 seconds trying to figure shit out before throwing their hands up and saying "this is impossible, I can't find it" is wild. Every time I use a new program, I go through it with excruciating depth, changing settings and finding how to do things. It usually takes 5 minutes or less.

The people who are just immediately helpless are the ones being bitched about here.

I have an ongoing theory that every time you locate what you’re looking for in a Microsoft project, a random number generator determines if it will be moved, and where to

My god all these admin centers and their old and new versions. Four places to do any one thing and maybe one of them has documentation that’s up to date.

There are at least three locations to disable user accounts. Two of them require a setting of “True” and the third one “False”. Drives me mad.

It's not hard to find the camera button

It would take less time than the bitching

My company switched from webex to teams with no transition time, the first 10 minutes of most meetings for a few weeks was "Am I audible?", "I'm not sure how to share my screen", "I started recording, you'll have to unmute yourself again."

It was agony, but it wasn't due to anyone's incompetence.

"Soft skills"

They have other skills

Press X to doubt

Don't forget rudely asking the flight attendant to bring another warm moist hand towel as I have spilled my pre-flight mojito.

I thought you'd go a different route and I was ready to fight. But yes. This sums it up pretty well. I quit my last job with a (roughly translated) "you're an idiot, go fuck yourself. I'm polishing up my vita" and it was SO great.

Those do make good passwords though. Had a company switch from 10 characters including special, caps, numbers lower upper requirements to 15+ with no requirements because it still would end up being harder to crack. Started using phrases where you could even put spaces, but in all lower case for me if was much quicker to type

Tangerine$45 is much harder for me to type than whatthefuckamidoinghere

I think it's because I have to pause to think shift 4, then hit 4 and remember if my fingers are still by the 4.

All just examples but the standard keys... Are all automatic for me because of use.

Got me, haha. Thanks for the laugh.

Sick entropy, though.

"Oh yeah, no wonder I keep forgetting it"

Ours isn't like that at all. They dont even have to change it every three months. The insecurity is crazy here and they still can't remember the same password they've had since before I started working here.

However, I do blame them for not using a password manager

Managing the passwords in your password manager becomes a job in and of itself when you've got enough of them floating around. My office is on year two of trying to do automatic password rotation for the myriad of service accounts in our systems. Anything that's not Active Directory integrates is a headache. And even the ones that are have to constantly stay ahead of the Microsoft Updates curve or run into security problems of all sorts.

It would be cool if everything could be SSO, but you need to have a certain amount of faith in your OS to accomplish that.

I was against you until password manger. good save. I login to dozens of systems every day, I remember 2 passwords, all others are 16 character gibberish.