Proton

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Empowering you to choose a better internet where privacy is the default. Protect yourself online with Proton Mail, Proton VPN, Proton Calendar, Proton Drive. Proton Pass and SimpleLogin.

Proton Mail is the world's largest secure email provider. Swiss, end-to-end encrypted, private, and free.

Proton VPN is the world’s only open-source, publicly audited, unlimited and free VPN. Swiss-based, no-ads, and no-logs.

Proton Calendar is the world's first end-to-end encrypted calendar that allows you to keep your life private.

Proton Drive is a free end-to-end encrypted cloud storage that allows you to securely backup and share your files. It's open source, publicly audited, and Swiss-based.

Proton Pass Proton Pass is a free and open-source password manager which brings a higher level of security with rigorous end-to-end encryption of all data (including usernames, URLs, notes, and more) and email alias support.

SimpleLogin lets you send and receive emails anonymously via easily-generated unique email aliases.

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[email protected]

Support e-mail (self.protonprivacy)

submitted 1 week ago by ruplicant to c/[email protected]

10 comments fedilink hide all child comments

Can anyone share a Proton support e-mail?

I've just tried to find an answer on their new support page and I'm baffled by the whole experience! Specially the fact that, after not finding the answer I was looking for, I cannot, for the love of some dog, get to an address I can e-mail with the question

It was the same kafkaeske experience I've had with shitty services with shitty websites where, after looking for your particular situation, you end up choosing 'other' just to get pushed to the begining of this shitty flow

"Faster assistance is just a few clicks away" - what the actual fuck?? wrong path, man

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[–] [email protected] 6 points 1 week ago (1 children)

https://proton.me/support/contact

They don't have a general support email, just open a ticket and one of the support agents will get in contact soon

[–] [email protected] 8 points 1 week ago (2 children)

Also on that page:

If you would prefer to contact us without using this form, you can email us at [email protected].

[–] [email protected] 3 points 1 week ago* (last edited 1 week ago)

Its way faster through the ticket wich is why I recommended using it.

Ah and also its a AI bot.

[–] ruplicant 2 points 1 week ago (1 children)

thank you for the e-mail, I tried again and could not find that piece of text on thr page

[–] [email protected] 1 points 1 week ago* (last edited 1 week ago)

For me it was displayed in an info box underneath the form that was linked by the above user. It might depend on region or some other factor, but as per the other comment it is best to use the form as the email can have a slow response.

screen show of page showing support email address

[–] [email protected] 3 points 1 week ago

I do agree their web design choice is a bit to much :/. It's also way to bloated and filled with to much marketing words...

I have also been lost a few times after finding out I was on the ProtonVPN page and not the main Proton website.

Give me a strange creepy feeling :/

[–] [email protected] 1 points 1 week ago (1 children)

Looking at the website, it seems like they have separate support for each service, which one are you looking for help with?

[–] ruplicant 1 points 1 week ago (1 children)

it's a billing question, I contacted them through the support e-mail

[–] [email protected] 3 points 1 week ago (1 children)

Cool, so you found the email? The one they've got listed on the website is [email protected] (from https://proton.me/support/contact?topic=Other)

[–] ruplicant 2 points 1 week ago

I used [email protected] and they did not take long to respond. thanks for the help