They are really intent on not listening to the community, aren't they? They experienced a boom with all the changes they made for Covid, and they hit a slump when they clawed those things back. Their response is to add other features instead?
If they'd concentrate on making the game easier and more fun to play, they'd be better off. Obviously it's possible to go too far with that and make the game pointless, but I think it's pretty clear they are nowhere near that point.