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The original was posted on /r/sysadmin by /u/neuroticelite on 2024-01-23 15:38:32+00:00.
Hello!
I worked MSP for 10 years before transitioning to an internal IT team the last year and we really need a simple ticketing/project management system and am looking for recommendations.
Before I get into the details I need to stress how simple the product needs to be that we're looking for. We just need something that provides a glance (board) where we can all see active projects and tickets and leave comments as we have updates. The team is just 3 members and we've still worked efficiently without a ticketing system by just working closely together. Projects that last more than a few days have been rare, but are ramping up recently hence this need.
Just some notes on ones I've worked with and why I'm skipping them.
- ConnectWise - Worked with for 7+ years. This is the exact "type" of system we're looking for, but it's way too robust for what we need.
- AirTable - We already have this internally for our marketing team, but again just not the type of product we need.
- Jira - Have internally for our development team, same issue as above.
- Microsoft Project - Seems OK, but haven't found a way to have an accessible glance/board for the entire team without manually sharing each project or ticket?
Thanks!