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The original was posted on /r/sysadmin by /u/boblabla4 on 2024-01-18 23:04:11+00:00.
HI everyone,
Here's the scoop. We had an employee leave the company a while ago. As is our policy in our Microsoft 365 admin center , we blocked signing into their account and converted the account to a shared mailbox so that their managers can monitor their emails. This employee came back into a new role, the CEO of the company asked if I could add her to another shared mailbox but when I try and add them as a member, their name doesn't come up in the list of users.
- Is that because their mailbox is shared?
- Can I safely delete the shared mailbox without affecting the users previous emails?
- Barring that, can I convert it back to not being a shared mailbox somehow?
TIA!