this post was submitted on 12 Mar 2024
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You can refund any purchase within 30 days. There are no restrictions on playtime, since GOG can't feasibly control that.
You can get your refund either as store credit or to the payment method you used, however store credit is usually processed much faster.
I can only vaguely answer this by saying the games that I tried (mainly indie games like Dead Cells and One Step from Eden) worked flawlessly.
Heroic Games Launcher has a Mastodon presence, so you can ask them there! https://mastodon.social/@heroiclauncher
Thanks a bunch. If I get the answers I'm looking for, maybe GOG will be my go-to.