this post was submitted on 08 Jul 2023
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At work I've been thrust into a support function for some random system (I'm in analytics) and one of the roles I work with is fairly entry level, so lots of younger folk. I have been floored by some of the basic-ass shit I've walked them through. (Like explaining that you can copy and paste the url into a browser if the link isn't clickable for whatever reason. Also had to clarify what url meant--is this not a common term anymore?) I had just assumed that because they're younger and grew up with the internet, they'd smoke the hell out of me. But I guess interfaces are so streamlined these days many got away with never having to learn basic troubleshooting the same way I did as a millennial.
It's because they grew up with it rather than actively learning it. UIs have started to hide the actual details, so the users don't pick them up.
This is what it's really about. There's no need to understand the nuts and bolts because now the software obfuscates all of that.
URL is very much an out of date term, as far as general use goes. People think in terms of "links", and if they understand a little more they'll likely respond to you talking about an "address". Most of an entire generation only really interacts with these concepts through the streamlined methods of a phone or tablet interface, which have gone out of their way to hide scary concepts like the actual file system.
Source: late-model millenial