this post was submitted on 19 Dec 2023
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Privacy

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“Verizon royally fucked up,” Poppy told me in a phone call. “There’s no way around it.” Verizon, she added, was “100% at fault.”

Verizon handed Poppy’s personal data, including the address on file and phone logs, to a stalker who later directly threatened her and drove to an address armed with a knife. Police then arrested the suspect, Robert Michael Glauner, who is charged with fraud and stalking offenses, but not before he harassed Poppy, her family, friends, workplace, and daughter’s therapist, Poppy added. 404 Media has changed Poppy’s name to protect her identity.

Glauner’s alleged scheme was not sophisticated in the slightest: he used a ProtonMail account, not a government email, to make the request, and used the name of a police officer that didn’t actually work for the police department he impersonated, according to court records. Despite those red flags, Verizon still provided the sensitive data to Glauner.

Remarkably, in a text message to Poppy sent during the fallout of the data transfer, a Verizon representative told Poppy that the corporation was a victim too. “Whoever this is also victimized us,” the Verizon representative wrote, according to a copy of the message Poppy shared with 404 Media. “We are taking every step possible to work with the police so they can identify them.”

In the interview with 404 Media, Poppy pointed out that Verizon is a multi-billion dollar company and yet still made this mistake. “They need to get their shit together,” she said.

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[–] [email protected] 2 points 10 months ago (1 children)

To be fair if Poppy got killed they would have lost a customer and the income from that customer. How would they recover from that?

[–] [email protected] 1 points 10 months ago

Maybe they could stop eating avocado toast everyday and cut back on their starbucks orders?