I'm a performer, so I need my account for work and to book gigs. I've been locked out for almost a month due to a platform bug, and have tried and exhausted every possible avenue of support.
this post was submitted on 20 Nov 2023
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Mildly Infuriating
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Home Depot as well. I ordered a custom door that arrived 2 inches too short, only realized it when I got home (should've checked in the store I'll admit). Called to get it replaced, manager said no due to "buyer's remorse." They ended up refunding it when I initiated a chargeback.
If you can document the issue, how could they deny you like that. Are they claiming you took it home and cut it to then try to get a refund?
In Canada buyers remorse is a valid reason for return. I'm pretty sure you get 2 weeks.
Even on custom order items?
I'm totally wrong. Its for door to door salesmen I guess
There's a 30 day return policy buying from stores, I guess I thought they were both the same thing. No word about custom stuff. As a custom fabricator I'd want them to buy the materials at least.
I googled it and this is the source I found https://www.spergel.ca/learning-centre/general/buyers-remorse-laws-how-they-can-save-you-from-debt/
Here's the government page- https://www.ontario.ca/page/your-rights-under-consumer-protection-act
Quite specific.
Home Depot hasn't changed. It's been a shit hole since its inception.