this post was submitted on 27 Jun 2023
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Or it's because every time they make a ticket it's so messy it can't be understood.
Of course the grizzly way to respond back is to reassign it back to the QA and demand clarity and reproduction of the issue.
That ain't very grizzly. We have a "need more info" column in our support trello and nobody has a problem with it.
You'd be surprised at how many folks take it personally...