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Netflix falls to sixth place in customer satisfaction survey (variety.com)

submitted 1 year ago by [email protected] to c/[email protected]

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Good thing they’re raising prices again!

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[–] [email protected] 5 points 1 year ago

This is the thing I'll never understand about the modern streaming industry's focus on watchtime and second-screen content.

Like, guys, spending your budget on a thing I am actively NOT engaged with as a consumer is not going to help your brand. Y'all got big on prestige TV, and the kind of shows where I go "Oh this looks really good, gonna make sure it's on my watchlist". That way I'm never gonna unsub as long as I have a watchlist, the actual hours spent on platform doesn't matter.