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Around 2020, after having ordered a few thousand dollars total from AliEx across hundreds of orders, my address suddenly got changed to a non existent random address hundreds of miles away, and around a half dozen orders sent to it. I tried live support three times, and they acted helpful each time but disconnected the support after asking me to wait every single time. I have never ordered from them since and will never order from them again. It isn't about the money. Anyone can steal from me like this once; that is on them. I will never be stupid enough to let them do it twice; that would be entirely my fault. As far as I am concerned, they have no customer support in practice and they do not rectify their errors.
They settled plenty of issues when it came to sellers making mistakes, but when their system made the mistake, they did nothing. I would not give any vulnerable credentials to such a company. If they can't manage their infrastructure and back up their mistakes, the mistakes and incompetence will only become bigger with time. It shows the management culture is incompetent.
Those disconnects are just time-out based. It's just stupid configuration. Last time I contacted support on AliExpress, the person on the other side asked me to just send dot every 10 or so seconds to keep the chat live.