this post was submitted on 26 Aug 2023
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God yes. I hate that so many services are moving towards Discord instead of things like message boards. Fuck Discord for troubleshooting/help desk stuff. Let me search google, find the related forum post marked “[SOLVED]”, and have my answer without needing any human interaction whatsoever. On Discord, you end up with Help Desk 1 workers spamming the same dozen “!update” and “!factoryreset” bot commands for every single issue over and over again, when it could just be a single forum post for each known issue.
Yep, and when the inevitable enshittifcation happens I'll just sit on the sidelines eating popcorn.