this post was submitted on 16 Aug 2023
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Linus Tech Tips

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Linus Media Group CEO Terren Tong also responded via email, saying he was “shocked at the allegations and the company described” in Reeve’s posts. He went on to note that “as part of this process, beyond an internal review we will also be hiring an outside investigator to look into the allegations and will commit to publish the findings and implementing any corrective actions that may arise because of this.”

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[–] [email protected] 137 points 1 year ago (4 children)

It is HIGHLY silly to even imply these woes are from a, "learn-on-the-job" crew/etc.

Many of the allegations are about basic factual information being wrong and a terrible work environment.

Those DO NOT naturally show up in any ol' little work environment. They show up when there's a lack of professionalism and basic respect for fellow humans.

[–] [email protected] 92 points 1 year ago (2 children)

That culture comes from a lack of process and experience of large organizations. The second that a team grows beyond 7 people it has grown beyond the direct control of any one person and the culture takes on a life of it's own. If not addressed early in growth, issues typically spiral and are either not caught or are allowed to exist out of a perceived necessity.

Small organizations are nimble so they do not need to formalize cultural and HR processes in the same way that large organizations do. If the leader sees something they don't like, they address it. It isn't just about basic respect. We all bring our own cultural issues to an organization. A lack of professionalism comes hand in hand with smaller creative organizations. That's what makes them entertaining. It also enables the toxic tendencies of some people as they are allowed to slip in and as the pressure builds. Don't confuse professionalism with respect.

These things don't happen immediately either. It happens over time as people get tired and impatient so they are not on their best behavior. We all go through a storming process. That's when toxic culture can set in if good lower level leadership doesn't catch and address it. That takes training and a formal approach to organizational structure, not just production processes.

I am one of those outside consultants.

[–] [email protected] 20 points 1 year ago (2 children)

Toxic environments can also be brought in by toxic leadership. Like a VP that intentionally pissed workers off because "they work harder"

[–] [email protected] 5 points 1 year ago

My sister once worked for a guy who's management strategy was "Employees should be so unhappy that they are close to quitting but just content enough to not quit."

He thought, that way he'd get the most value out of the employees.

Needless to say, his business wasn't going well because all employees were pissed all the time and that's not a good thing when they all have to work with customers. Also, the turnover was really high. But the boss didn't really notice.

[–] [email protected] 1 points 1 year ago (1 children)

Absolutely! The training I bring up is for the leadership at all levels. The fun challenge as a consultant is to make changes to the people who are paying you without being fired. It can be frustrating but also really rewarding when it works out.

[–] [email protected] 2 points 1 year ago* (last edited 1 year ago) (1 children)

I need to learn how you do it... I'm not in a position or authority to bring in people of your expertise to my leadership, so trying to make changes in my org without getting fired..

[–] [email protected] 2 points 1 year ago (1 children)

Honestly, you fail a lot before you learn where the line is. You frame the training as industry best practice with a certification that they can sell. You frame them going to the training as leading the organization through it and from the front. You then let them learn and put their own spin on it during the instruction.

The real trick is getting them to think it was their idea. Start with a quantified problem statement. Your recommendations to address the problem should come with multiple courses of action that they can choose from. It helps if these COAs are framed as beneficial to the organization outside of addressing the issue. As long as they accept that the problem exists, they should address it. If your preferred COA has other organizational benefits, they'll pick it and align behind their decision with resources.

Go look up some industry certifications and congrats, you can now be a (lower level) consultant. Congrats

[–] [email protected] 2 points 1 year ago

Post saved. Thank you

[–] [email protected] 40 points 1 year ago* (last edited 1 year ago) (3 children)

I've seen the exact same thing on a company that went from 5 to 50 employees in a similarly short time frame.

The issue happens if you start with a friend group without decent structures or leadership "because we are friends/anyway". This works if you got 5 people but it doesn't if you have 50 or 150. Because you don't just have friends who are enthusiastic about the mission there, but you have to fill the ranks with people who actually want to treat this like a job. Now the "bro" culture starts to fall apart.

With this size you start to get real issues at work that need to be handled with a correct structure, which you don't have because senior management still feels this is just a startup full of bros.

Bros don't mind working 60 or even 80h/week, every week, because of the mission. Employees do mind. So now you have a workload designed for 60h/week per employee that is shouldered by a 40h/week employee. So either they work 60h (probably without compensation for the overtime) or they cut corners and deliver crap quality.

Same with the way people interact with each other. Bros don't mind some rough jokes, but employees usually don't like it that much if their real concerns get brushed aside with the suggestion to maybe "calm your tits".

When going from startup to real company, you need to make big changes to the structure and work culture. If you don't, an LMG ensues.

[–] [email protected] 4 points 1 year ago

Also, and this is key, Linus comes from the boom PC hardware market of the late 90s and early to mid 2000s. He learned at the feet of amoral cowboys in an industry that was peaking right before critical mass. He has only seen bad behaviour rewarded and bad actors escaping consequences. And he grew a brand based on being an irresponsible kid who would say literally anything to get views. As authentic as he may seem remember what he learned and how he learned and most importantly who from. His CEO is one of those amoral cowboys.

[–] [email protected] 4 points 1 year ago* (last edited 1 year ago) (2 children)

I'm still not a fan of speaking as if these are small business problems. They ARE NOT "small business" problems. It is a problem of failed management, full stop, regardless of how common or explanable it is.

Yea, startups and groups of "bros" are highly likely to mess things up in this way, but again... It's a basic lack of professionalism and respect for others. That shouldn't be accepted as "bro culture". It's being an immature twat.

[–] [email protected] 4 points 1 year ago

Management is a part of that business and as all small businesses grow they hit a point where they deal with this. It's extremely well documented.

[–] Jakeroxs 1 points 1 year ago

Are you not sometimes an immature twat to your friends or vice versa? Not saying its a good thing, but when you've got a large comfort level with someone, one will generally act a bit more carelessly and make more crass jokes or put downs in a joking manner that is usually understood as a joke on both ends.

Obviously there's a limit to that even in friend groups depending on the individual people making it up.

[–] [email protected] 2 points 1 year ago

Precisely! I've seen many startups in Berlin that had to fold because they didn't realise soon enough that they can't run a company the same way as organising a group of friends. That, and that products have to make a profit sooner rather than later...

[–] [email protected] 13 points 1 year ago (1 children)

This reminds me of sexual misconduct allegations in the electronic music scene. When EDM blew up it elevated a bunch of basement dwelling computer nerds to rock star status. Musicians like Datsik and Bassnectar let that status go to their heads and immediately abused it.

[–] [email protected] 3 points 1 year ago* (last edited 1 year ago)

At least if it's popularity based like with an artist, people are directly supporting them.

It always blows my mind when f*cking business dipsh*ts start acting like rock stars. Yea, money's attractive to some, but nothing like musical talent! Those f*cking goobers.

[–] [email protected] 6 points 1 year ago (1 children)

Of course, there are many "learn-on-the-job" organizations that have gone forward and done amazing things.

However, while I agree that these issues don't naturally manifest themselves and stem from unprofessionalism and basic respect, I would argue that specialists and professionals in those functions (HR, Finance, Ops, etc) can help establish policies that mitigates and discourages such behaviors. If people can't do that voluntarily, then policies and consequences are enacted to enforce it.

This is why many companies (and I've worked in a few in the tens/hundred thousands of employees) have clear business conduct guideline policies and enforcement, because people who lack professionalism and basic respect for fellow humans are actually quite prevalent in any and every company. I've witnessed a few myself that led to immediate termination of my colleagues.

[–] [email protected] 1 points 1 year ago (1 children)

Oh I agree in that all those things help. I just want to push back against the idea that this is expected in a small business. It should not be.

This only happens when unqualified people become the boss of too many others. Regardless of the sequence of events, unqualified people are in charge of far, far too many businesses.

[–] [email protected] 1 points 1 year ago* (last edited 1 year ago)

If I implied that this was expected in a small business, I apologize as that wasn't my intended message. I was referring to the current maturity of LMG. LMG is worth $100M, with 100+ employees, putting it in the midsize business category.

And in that league and above, it is not just expected, but required. The stakes are just too high for an unstructured/informal approach to running the business, which is what LMG is learning/about to learn, hopefully.

The sad thing is that many orgs go through these exact transitional problems, the only difference is that LMG is under the scrutinizing lens of the internet.