this post was submitted on 14 Jun 2025
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And those ones would presumably be forwarded directly to the human staff. The point of this system is to filter out non-emergency calls.
Exactly how hell is the system going determine non and emergency calls. Didn't know when you call 911 you have to make choices. So is it like calling customer service?
I thought point 911 was I got a human immediately on the phone that can help me.
Read the article.
The AI system will only reroute calls that it can determine are not emergency calls. The default will be to let the calls through to the human staff. It's not going to be some sort of primitive "press 1 if you are currently on fire" menu system.
I have a hard time putting faith in their promise that it won't affect anyone poorly. They're just handwaving criticism away with statements that make this AI seem like magic with zero explanation of actual details.