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Just_A_Human

Sleeping Pad Recommendations (lemmy.world)

submitted 1 year ago by [email protected] to c/camping

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My exped Synmat ul is starting to delaminate. It's only a little bit yet, but that little bit is getting bigger, so i guess i will have to buy a new mat in the not so distant future, hope it will hold up for my current trip.

Any recommendations for a light, small packing isolated (i think mine has r 2.9 which is enough for me) and kind of silent mat? Long term usage recommendations welcome.

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[–] [email protected] 7 points 1 year ago (3 children)

Happened to mine after about 8-10 years. Turned into a long tube essentially. I gave them a call to ask about their warranty, they sent me a new one with no questions even though mine was several years out of their warranty period…

Give them a call, they might replace yours too. Unless your looking for something different.

[–] [email protected] 2 points 1 year ago

Oh that's great to hear, i will try to do that. I've been happy with it, just if i was buying new i'd like it to be less loud. Not for me but for potential neighbours.

It just needs to hold up a good three more weeks.

[–] PurplePropagule 2 points 1 year ago

I gave them a call to ask about their warranty, they sent me a new one with no questions even though mine was several years out of their warranty period…

There are so many situations where if you just talk to someone and be polite, they'll bend over backwards to help you. I got loads of educational discounts back when I was in school for services that didn't officially provide any because I just reached out. Always awesome to hear when companies (or at least the people who work for them) help out like that!

[–] [email protected] 2 points 1 year ago (1 children)

FTR, i just received my replacement mat. Since the synmat ul is no longer available, i got the successor mat, the ultra 3r. And another shnozzle bag. Nice. Contact with exped was very good.

[–] [email protected] 2 points 1 year ago

Awesome! Glad to hear it wasn’t a one off experience on my end. They sent an upgrade for me too, since mine was the old style imbedded ‘cat kneading bread’ pump. The shnozzle is quite nice.

For what it’s worth… Osprey also has awesome customer support. I’ve found several backpacks of theirs thrown out, they’ve sent replacement parts free of charge.

Nice to hear there are companies like this out there.