this post was submitted on 03 Aug 2023
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Awesome! Glad to hear it wasn’t a one off experience on my end. They sent an upgrade for me too, since mine was the old style imbedded ‘cat kneading bread’ pump. The shnozzle is quite nice.
For what it’s worth… Osprey also has awesome customer support. I’ve found several backpacks of theirs thrown out, they’ve sent replacement parts free of charge.
Nice to hear there are companies like this out there.