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Plex issues but not on Jellyfin (discuss.tchncs.de)

submitted 1 week ago by [email protected] to c/[email protected]

14 comments fedilink hide all child comments

Anybody else had this issue.

I have a media server setup with Plex and Jellyfin and now people here prefer Jellyfin but Plex is available on more devices and my users prefer it.

Now I tried watching several movies on iPhone via Plex app and it kept freezing and I had to exit and start again and half the time it wouldn’t remember where I was. I tried to watch the same movies on Jellyfin, again on iPhone and no issue.

Any thoughts? I did watch a movie at my friends on Plex through Firestick with no issue so not sure if it’s iOS or my home network and Plex or something else.

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[–] [email protected] 2 points 1 week ago (2 children)

It seems it was direct play when I checked Tautulli

[–] [email protected] 5 points 1 week ago (1 children)

There's probably a codec issue where Plex thinks something can direct play but it can't. I've had similar issues a few times over the years especially with audio codecs like EAC3 for example. Easiest thing to do is to just find a different version of the file and try to avoid that codec for the time being.

[–] [email protected] 1 points 1 week ago (1 children)

Thanks. I will monitor if it happens with certain codecs and then blacklist them.

[–] [email protected] 2 points 1 week ago

You can also use Handbrake to encode your files

[–] aislopmukbang 2 points 1 week ago

That complicates things. I would check whether subtitles are enabled (burn-in is notoriously slow) and then try manually adding your server via the app (to rule out wan/relay). Could also recreate the issue and check the server logs - timestamps should tell you what actions were taken when.