Bonus panel:
this post was submitted on 25 Feb 2025
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There's a push to use it in my office. Specifically to hopefully reduce the number of people we need to review cases and code them appropriately.
Ooooh they said, Ai can totally do that!
Then in the most recent meeting, it changed to "Ai will give the clerk a summary and recommendation!" So we aren't reducing the number of clerks, and they'll just follow whatever the Ai says rather than checking the cases themselves. Just another thing to train them on and have go wrong.
In the interest of pleasing my bosses, the research is continuing, but I have little hope it's going to be helpful. I talked them out of giving the text to the clerk, but instead save the recommendation and see how it matches up to the clerk. Then it's at least a fair test.