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it was kind of unspoken before this incident, but It got official with a little placard and everything at work after. So, I worked out of a satellite office, I was the senior manager with an office in that office; my boss was out for client meetings with people for whom it was easier to get to that office (the reason we kept it,) and had wrapped it up when I was coming in for the day. Our employees work 24/7 so, one of us was always on call, with a third and fourth people that could pick up slack if either one of us was unavailible for whatever reason.
Now. I'm walking in, some asshole that had been assigned to our office to provide coverage for an area that wasn't anywhere in the state. (basically remote, but whatever.). This guy was a piece of work. rubbed everyone the wrong way. didn't get along with anyone in the space, didn't follow any of the even remotely basic play-nice-in-the-office rules.
Like, for example, putting on a fresh pot of coffee if you take the last.
So, here I am, walking in at the start of my shift, and my normal walk-in routine is to come in, set my stuff down and put on a fresh pot of coffee, for myself and a few others that were also coming in around then. In any case Asshole, here, sees me put on the fresh pot, and I went about tidying the donut station and such like waiting for the fresh coffee; He sees the coffee gets done, and comes out with a carafe air pot type thingy, pours the entire pot into that and turns and walks back to his desk.
now, anybody who actually knows me in the office, knows I'm a freaking addict. so here Asshole is, walking back to his desk, and he must have felt the daggers I was shooting into his back. Because he turned and said, "you know, people would like you a lot more if you just smiled more."
My boss, who was done with whatever had come out to hear that comment. and to see my face. And she thought I was about to kick his ass. (and I might have been thinking about it.)
So now, it's an official, with a placard and everything rule. "If the coffee is low, make a fresh cup."
Another one that I'm quite proud of, is a "Must Report" rule. if your a member of management, and you see somebody doing good work... you must report that. the report goes into their file, with a quick blurb explaining what they were doing that was even modestly above and beyond. "picked up trash they didn't have to", "was extra patient with idiots", ect. most things get a comment from their relevant manager as well. (nothing special or cheesy. just a, 'hey thanks for taking care of that.')
you'd be surprised the difference that makes.