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The hardware is usually ok. Nowadays it isn't underpowered like it used to be and they have an OS that actually works. But it's still the logic of MacOS which doesn't work for everybody. It's not at all something that "just works". It's something that's "my way or the highway". And if you can't figure out what it's way is, well, tough.
I once bought an Apple laptop after staying away from their machines for ages (since the very early ones). It lasted about 3 months until I went back to a KDE laptop. I found it to be the most irritating thing ever. Everything seemed to be designed to be an annoyance. It definitely didn't work for me. So I went back to something that did.
If it works for you, great. Don't assume it does for everyone though.
It absolutely does not work for everyone and every situation. However, I now see the value and merit of you just turn it on and it does the thing. In a lot of cases, there's minimal resistance because its designed to give minimal resistance. It seems a bit limiting, but some of that design is to minimize user confusion and error, especially for lay people.
When I started to lose the things that made android great I switched to iphone. Now that Windows is really starting to turn to a shit sandwhich, I'll probably switch to Mac fully.
They may have (slightly) walled gardens, but they are very seamlessly integrated with each other.