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I would have to lightly disagree about Linux. I think for the average person, just using a browser and occasionally editing a document, some distros are absolutely plug and play.
Installing it can be overwhelming for people unfamiliar but once it's installed there's not much to do aside from use it.
My sisters been using Linux for years since most of her schooling has been online, she was on mint for a while and then I switched her to Fedora. The gnome interface was the biggest hurdle to get over and she figured it out in about 10 minutes. She uses firefox, libre office for documents and sheets, the software app to keep everything up to date and install stuff. That's all there really is to it. The only time she's ever called me for help is when she changed her password and forgot what it was.
I think if it came pre installed people would do fine.