this post was submitted on 26 Nov 2024
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Control (lemmy.world)
submitted 4 days ago by [email protected] to c/[email protected]
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[–] AllHailTheSheep 54 points 4 days ago (3 children)

I completely agree. I work in IT, a lot of times I can see that people have taken the exact actions I would, just with no success, until I do it. I always say that it's like the boss walking in a room and suddenly everyone stops misbehaving.

[–] [email protected] 21 points 4 days ago (1 children)

“Proximity Fix”

[–] [email protected] 26 points 4 days ago

It’s because the computers secretly know we’re 1 level of bullshit away from erasing their memories

[–] [email protected] 8 points 4 days ago (1 children)

I believe the main reason to be patience.

If you give the computer some time to work things out before your next attempt, it has more chance of success.

But by that point, the user already made a ticket.

[–] [email protected] 8 points 4 days ago* (last edited 4 days ago)

My previous job included basic it support. It was a tiny office and we didn't have a dedicated IT guy. Now I work in a big corporate environment and boy do I use the support. Why?

  1. Admin rights, my account (all accounts) are locked down tight.
  2. Convincing the computer of working like it should be is not what I'm paid for. I have a never ending task list, troubleshooting my own system is not on it.
  3. I get to sit and watch and do nothing while someone remotes in.

I'm sorry.

[–] [email protected] 2 points 4 days ago

I also think the computer is playing the long con. It tsunts, "It worked this time, but one day ,not tomorrow, not next week, but one day, you'll have do a fresh install."