this post was submitted on 06 Sep 2024
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It's no different than companies like Microsoft, you have their phone number that's a literal support line that says hey go to the website sometimes without even indicating where on the website that you go to.
I ran into that twice while dealing with an activation issue and a hardware purchase issue last year, their phone support will lead you in circles until eventually you hit a voicemail that says please go to this page. In one case it gave the location, in the other it said "this support is available on the Microsoft store website at" and it just gave you the store launchpage for ms store
"I'm only as much of a piece of shit as Microsoft" isn't a good defense.
There is no possible scenario where publicizing an invalid contact method is defensible behavior.
Honestly it just depends on the definition of invalid, it's still giving you information on where you need to go so it still gives you more information than when you started it's not like it just leaves you to a dead end number, now what some other people were proposing which is a virtual number and then just toss the phone after that I don't agree with. Nor do I agree with a number that doesn't give any info aside from just hanging up or endlessly ringing