this post was submitted on 15 Aug 2024
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Asklemmy
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Moderation and mods being accountable.
Public modlogs help a lot
I was thinking the same thing. Reddit is a cesspool because communities shut out anyone who dissents with a group's opinions, allowing the group to continue thinking "everyone" believes the same thing they do. Sure it's a good thing for mods to be able to quickly block obvious troublemakers, but there needs to be an unbiased review process in place when someone is kicked out simply for disagreeing or asking legitimate questions. Echo chambers are bad.
Telling someone they're disgusting for being POC or LGBT+ is a good example of an action that deserves an immediate ban. Asking someone what policies a political figure implemented that benefited you should NOT be a reason for a ban, especially if you're only banning them because you can't answer the question.
I'm not quite sure how the process works on Lemmy, but I feel like moderation should include incremental periods. Like the first time you get blocked for a day, then a week, then a month, and finally a permanent ban. And a person should be able to request a review of their ban, which would be judged by a panel of mods from random groups and instances to limit people of like minds all piling on for the same butt-hurt feelings. There should be ways to make things more fair than just reddit's policy of an invisible admin making decisions based on their mood that day.
On Lemmy the safeguard to mod abuse is instance admins. On Reddit this can take place, but rarely does. The only time admins on Reddit really step in is when mods are allowing illegal behaviour on their sub, or when mods are protesting against their own shitty behaviour. But on Lemmy it's much easier to reach out to an instance's admins if something is going wrong. Mod actions are all public, so you can create a post explaining what happened and it's not just a "he said/she said" situation.
If they aren't being responsive to feedback, the appropriate response is to start up a new community, preferably on a different instance. Or, in the extreme case, to block that instance entirely. You can even build a consensus to doing this with a "panel" consisting of...every user on the platform. That's essentially how [email protected] became the de facto Star Trek meme community, rather than [email protected], after the mods of the latter community were shown to be abusing their powers and the instance admins refused to take remedial action.