this post was submitted on 26 Jul 2024
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They have to tell you to do it again anyways. If they don't follow the script flow they'll get in trouble.
Or we can see the actual uptime of your device and know you just put it to sleep/turned off a monitor.
That's true. I always forget that's in the system.
Windows will just straight up lie too
I wouldn't really call it lying, because in the eyes of the computer it never shut down, it's an intended "feature": shutting down doesn't actually cold stop the system, by default it has what is called hybrid shutdown or fast boot. When you click shutdown it saves your current kernel and running drivers into the hibernation file, so when you power back on it just loads that instead of having to start everything again and then reinits the drivers as if they were just started. This speeds up the process, but also can cause issues along the way.
You need to either shut it down using the /s flag in cmd prompt, or actually select restart. It's super obnoxious and outdated in a world where HDD's are becoming outdated.
It’s the Microsoft way! Haha
There's that, but people do lie as well.
Also, even if you've rebooted, you could still have some bad state in the HW. A good tech support person will have you shut down completely, wait a few seconds (they'll ask you to check cables or something), then turn it back on so the capacitors can clear. Rebooting solves 90% of problems, this process solves most of what's left.