this post was submitted on 11 Jun 2024
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Yeah, I get that. I think it's partially to do with how rarely I'll have an actual issue. Also with their turnover rate, I rarely interact with the same tech twice.
I still do all the legwork to figure out if it's something I can fix myself and always put specifics (Repro steps, Error Codes, etc.), but pulled back on listing every other step I've already tried.