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They don't expect them to be perfect. They expect them to be accountable for the consequences of their mistakes.
And they were in this specific case……… they aren’t trying to railroad her, they gave her the 2 standard options for remedying it, that has been used for decades already throughout the industry to deal with these exact issues, since shit fucking happens. If a business starts making a habit of it, of course they will deal with it, you seriously think they would just let a business continually do it? Get a fucking grip on reality FFS.
She refused the two standard options, and is now suing for above and beyond damages, that’s why she’s being countersued. The business was trying to be accountable FFS lmfao. Both sides can be assholes AND wrong here, or did that thought never cross your mind….?
That lawsuit implies otherwise. Also of note, those are the standard options the development companies prefer, there are thousands of cases where those options are refused and damages awarded (see almost all of tree law).