How has Valve been abusing its users?
With DRM and non free software.
Number one, it’s impossible for me to imagine that big-name publishers would be okay with putting their games on a “go to the web site and download the binary” thing. Presumably they have DRM in the package you download, so you have to “activate” it or something and can’t just send the same binary to 10 friends, at which point… you have avoided having proprietary DRM-encumbered software on your system as part of the steps involved in getting proprietary DRM-encumbered software onto your system.
I don't know why it's so hard to imagine for you. I have bought multiple games on GOG. For every game you can download an offline installer and yes you can give it to other people. It is truly DRM-free.
(So Steam works by peer-to-peer file transfer; part of how it’s able to function is sending around binaries between the users. It kind of has to have a client of some sort in order to function the way it does; there are technical reasons why for the model they chose it can’t just be a web site like GOG, even if the developers would be okay with that model, which of course, a lot of the bigger ones wouldn’t.)
Alright, make the client free software then. There would be no ethical issue then, just inconvenience.
Number two, a lot of that indie game landscape that is available on GOG and Itch.io, Valve created over the years right after they created Steam. That’s what I was saying about the hillock. It used to be either your games were shareware, or you found a publisher and probably got denied or else maybe they took control of a lot of the process and kept a lot of the money, and so as a result there really weren’t that many options as far as small games. This little profusion of small indie games just didn’t exist. Valve created a feasible financial and distributional model for it to all work, and at the time it was like a godsend both in terms of who could make games and what variety of games were available.
So you are saying that digital distribution has helped indie developers grow. I don't deny that and I'm not against digital distribution.
I kinda get what you’re saying – just because their system was better than what came before doesn’t mean it doesn’t have some flaws that should get fixed. But yeah I think some of what you’re listing as flaws aren’t really flaws and I don’t see what the bad things about Steam are. Like it seems like it mostly boils down to “it’s not libre software”… which is understandable, but games is just inherently a proprietary type of landscape anyway, so I don’t see that as a bad thing in the same way that like a proprietary-only web browser would be.
DRM and proprietary software are bad for us. It doesn't make sense to defend a company that does those things. We should criticize it, so that we can get something better. You are right that most games are proprietary, but maybe some day we will be able to change that too. Right now I see that gamers don't care about their rights, so they have no chance to change anything. It's sad.
Sure, it might happen. I'm not going to pay for something that has DRM anyway, so for me nothing will change. I'm pretty sure movies have had DRM longer than games.
People should fight for their rights, though. It doesn't matter if it's Valve taking them away or somebody else. Gamers have been screwed over pretty badly over the years and it's sad to see they don't care. They even praise the companies that are abusing them.