They way I understand it, their FAQ says that they will not refund any Librem 5 preorders.
We have your phone, and we will ship all the phones to those who have confirmed their mailing address, with the store credit available to the rest.
This is what they promised in 2023 and I haven't yet see any evidence that this didn't happen.
Do yourself a kindness and avoid this company like you would thieves, as there are still many cases of people spending $2.5k on a laptop, and not getting a refund as recent as 30 days ago.
If that's true, then it's pretty messed up. Is that legal under US law?
A few of them were libre software, but most of them were abusive proprietary software.